PartMatchup

2014 Chevrolet Impala

Counts come from unverified consumer complaints filed with NHTSA and cannot be compared between models — how to read them.

Common problems reported on the 2014 Chevrolet Impala

Share of the 603 complaints on file that name each component group. A complaint can name more than one group, so the shares add up to more than 100%.
Component group Complaints Share
Electrical System 212 35.2%
Steering 130 21.6%
Electronic Stability Control (ESC) 104 17.2%
Service Brakes 84 13.9%
Unknown or Other 82 13.6%
Engine 53 8.8%
Exterior Lighting 42 7.0%
Air Bags 39 6.5%
Lane Departure 37 6.1%
Power Train 34 5.6%
Vehicle Speed Control 28 4.6%
Structure 23 3.8%

603 complaints filed between August 9, 2013 and September 11, 2024.

At what mileage the Chevrolet Impala failed

Mileage at which owners reported the failure. The bar spans the middle half of the reports (25th to 75th percentile); the line inside it is the median. Shared scale within this page only.
Component group Median Reports
Electrical System 66,000 158
Steering 68,500 100
Electronic Stability Control (ESC) 69,311 98
Service Brakes 50,000 64
Engine 60,000 41
Exterior Lighting 14,850 32
Air Bags 63,250 28
Lane Departure 85,000 14
Power Train 57,000 21
Vehicle Speed Control 54,500 20

Across all components, half the reported failures happened before 58,307 miles, with the middle half falling between 29,634 and 88,106. Based on the 452 complaints (75%) that record a mileage.

A low figure does not mean the car stops working at that mileage. It means the reported failures clustered early, which most often points to a fault built into a production batch — usually the kind of thing a warranty repair or a recall campaign addresses.

How this mix compares with other model years

Share of this model year’s complaints naming each group, against the median share across all 276 model years on this site. The tick marks that typical share.
Component group Here Typical
Engine 8.8% 16.6%
Electrical System 35.2% 13.4%
Power Train 5.6% 10.2%
Unknown or Other 13.6% 10.2%
Service Brakes 13.9% 6.4%
Steering 21.6% 6.2%
Air Bags 6.5% 5.8%
Fuel/Propulsion System 1.8% 4.5%

This compares the subjects of the complaints, not how many there are. A share needs no denominator, so unlike a count it can honestly be held against a norm — but a group sitting above the typical share means people complained about that part more often relative to everything else on this car, not that the car is worse than another.

Parts named by name

Part Complaints Median mileage
Lane Departure: Blind Spot Detection 36 85,000
Structure: Body 19 40,125
Exterior Lighting: Headlights 6 —

Most filers pick a category and stop there; only 15% of this model year’s complaints name a specific part. This table is that minority, so treat it as detail on top of the distribution above rather than as the whole picture. A dash means too few of those complaints record a mileage to publish a median.

How serious the complaints were

Reported across all complaints on file: 8 injuries and 0 deaths. These shares sit within this model’s own complaints — they say nothing about how it compares to another model.

Recall campaigns

12 campaigns. A recall repair is free at a dealer regardless of how many owners the car has had. Check the car’s own VIN — a campaign listed here may already have been carried out on it.

15V465000 Air Bags July 24, 2015

General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Impala vehicles manufactured April 15, 2013, to June 19, 2015, equipped with front vented-heated passenger seats. Accordingly, the Automatic Occupant Sensing (AOS) system may fail to suppress the front passenger air bag if a child seat is in the front passenger seat. These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection."

Consequence: If the front passenger air bag deploys with a child seat in the front passenger seat, it increases the risk of injury to the child.

Remedy: GM will notify owners, and dealers will correct the calibration-learning error by preconditioning the empty seat, and also resetting the ECU to a seat zero-value, free of charge. The recall began on August 25, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15400.

Campaign covered 5,493 vehicles across model years 2014, 2015 — a count for the whole campaign, not for this model year alone.

15V202000 Parking Brake April 6, 2015

General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Impala vehicles manufactured March 22, 2013, to May 22, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Systems (FMVSS) No. 135 "Light Vehicle Brake Systems."

Consequence: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.

Remedy: GM has notified owners, and dealers will reprogram the electronic parking brake control module with new software, free of charge. The recall began on May 6, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15259. Note: The vehicles covered by this campaign were previously remedied incorrectly under campaigns 14V541 or 15V085.

Campaign covered 126 vehicles across model year 2014 — a count for the whole campaign, not for this model year alone.

15V085000 Parking Brake February 11, 2015

General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Impala vehicles manufactured November 15, 2012, to May 30, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Systems (FMVSS) No. 135 "Light Vehicle Brake Systems."

Consequence: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.

Remedy: GM will notify owners, and dealers will reprogram the electronic parking brake control module with new software, free of charge. The recall began March 5, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020 (Chevrolet). GM's number for this recall is 15100. Note: This recall covers a limited population of vehicles that were remedied incorrectly under recall 14V-541.

Campaign covered 3,660 vehicles across model year 2014 — a count for the whole campaign, not for this model year alone.

14V614000 Electrical System October 1, 2014

General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.

Consequence: If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GM’s number for this recall is 14515.

Campaign covered 106,307 vehicles across model years 2013, 2014 — a count for the whole campaign, not for this model year alone.

14V541000 Parking Brake September 9, 2014

General Motors LLC (GM) is recalling certain model year 2013-2015 Cadillac XTS vehicles manufactured February 14, 2012, to August 22, 2014, and 2014-2015 Chevrolet Impala vehicles manufactured November 5, 2012, to September 2, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged.

Consequence: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.

Remedy: GM will notify owners, and dealers will update the electronic parking brake software, free of charge. The recall began on October 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14471.

Campaign covered 205,309 vehicles across model years 2013, 2014, 2015 — a count for the whole campaign, not for this model year alone.

14V518000 Air Bags: Frontal: Sensor/Control Module-inactive August 28, 2014

General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac XTS vehicles manufactured April 11, 2013, to June 27, 2013, and 2014 Chevrolet Impala vehicles manufactured May 13, 2013, to November 5, 2013. The affected vehicles may have left the factory with the sensing and diagnostic module (SDM) set to "manufacturing mode."

Consequence: In manufacturing mode, the vehicle's air bags will not deploy in the event of a crash, increasing the risk of occupant injury.

Remedy: GM will notify owners, and dealers are to reprogram the SDM to the correct mode, free of charge. The recall is expected to begin in September 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14532.

Campaign covered 5 vehicles across model years 2013, 2014 — a count for the whole campaign, not for this model year alone.

14V489000 Structure August 8, 2014

General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Impala vehicles manufactured May 7, 2014, to July 28, 2014. In the event of an accident, the center storage console may not stay latched. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 201, "Occupant Protection In Interior Impact."

Consequence: The storage compartment door may not remain closed in the event of a crash, increasing the risk of occupant injury.

Remedy: Parts to remedy this condition are not currently available. GM will send owners an interim notification in early October 2014, and will send a second letter when parts are available. At that time dealers will inspect, and if necessary, replace the console storage compartment door inertia latch, free of charge. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14476.

Campaign covered 14,940 vehicles across model years 2014, 2015 — a count for the whole campaign, not for this model year alone.

14V450000 Steering: Electric Power Assist System July 23, 2014

General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Impala vehicles manufactured November 5, 2012, to December 20, 2013. Due to a poor electrical ground connection to the Power Steering Control Module (PSCM), the affected vehicles may have a loss of power steering assist during start up or while driving.

Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will clean paint from behind the ground stud nut and update the PSCM software, free of charge. Owners may contact Chevrolet customer service at 1-800-222-1020. The recall began on August 21, 2014. GM's number for this recall is 14330.

Campaign covered 57,242 vehicles across model year 2014 — a count for the whole campaign, not for this model year alone.

14V409000 Steering July 2, 2014

General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, Cadillac XTS, Chevrolet Camaro and Chevrolet Impala vehicles. Improperly torqued fasteners may cause the steering intermediate shaft and the steering gear and/or the lower control arm and the lower ball joint to separate.

Consequence: If any of the components separate, the vehicle may have a loss of steering, increasing the risk of a crash.

Remedy: GM began to notify owners on June 27, 2014, and dealers will inspect the fasteners for correct torque, correcting them as necessary, free of charge. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac) or 1-800-222-1020 (Chevrolet). GM's number for this recall is 14378.

Campaign covered 106 vehicles across model year 2014 — a count for the whole campaign, not for this model year alone.

14V355000 Electrical System: Ignition June 23, 2014

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.

Campaign covered 3,141,731 vehicles across model years 2010, 2011, 2012, 2013, 2014 — a count for the whole campaign, not for this model year alone.

14V092000 Power Train: Automatic Transmission February 21, 2014

General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, LaCrosse, Verano, and Enclave, and Chevrolet Impala, Malibu, Cruze, and Traverse, and GMC Acadia vehicles equipped with automatic transmissions. In the affected vehicles, the transmission shift cable adjuster may disengage from the transmission shift lever. As such, these vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." They also fail to conform to FMVSS number 114, "Theft Protection and Rollaway Prevention."

Consequence: If a vehicle's shift cable disengages from the transmission shift lever, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the driver may be able to shift the lever to the "PARK" position, but the vehicle transmission may not be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.

Remedy: General Motors will notify owners, and dealers will inspect and replace any affected transmission shift cable adjusters, free of charge. The recall began on April 10, 2014. Chevrolet owners may contact General Motors at 1-800-222-1020, Buick owners at 1-800-521-7300, and GMC owners at 1-800-462-8782. General Motors' number associated with this recall is 14048.

Campaign covered 355 vehicles across model year 2014 — a count for the whole campaign, not for this model year alone.

13V220000 Electrical System · Exterior Lighting: Brake Lights May 24, 2013

General Motors LLC (GM) is recalling certain model year 2013 Cadillac ATS and model year 2013 Cadillac XTS; model year 2014 Chevrolet Impala; and 2013 Chevrolet Sonic vehicles. Originally, in May 2013, GM recalled 1,627 model year 2013 Cadillac ATS and model year 2013 Cadillac XTS; and model year 2014 Chevrolet Impala vehicles. In October 2013, GM informed the agency that it was adding model year 2013 Chevrolet Sonic vehicles to this campaign , representing an additional 8,050 units. The total number of vehicles being recalled is now 9,677. On the affected vehicles, the brake lamps may intermittently flash without the brakes being applied and the cruise control may disengage. Thus, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."

Consequence: If the brake lamps flash when the vehicle is not slowing, a following driver may not adjust vehicle speed when the vehicle is in fact braking, and the brake lamps are illuminating as intended, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will reprogram the body control module. The recall began on June 13, 2013. Owner's may contact Chevrolet at 1-800-630-2438 or Cadillac at 1-866-982-2339. GM's recall number is 13158.

Campaign covered 10,210 vehicles across model years 2013, 2014 — a count for the whole campaign, not for this model year alone.

NCAP crash-test ratings

Variant Overall Frontal Side Rollover
2014 Chevrolet Impala 4 DR FWD 5 5 5 4

Ratings are out of 5 stars.

Pre-purchase inspection checklist

Written and checked by someone who does this work; it is not derived from the data. The complaint counts decide only the order: the assemblies this model’s owners complain about most come first.

Electrical system

Related complaint groups: Electrical System (212), Exterior Lighting (42)

With the car parked

On the road

Red flags

Suspension, control arms, steering

Related complaint groups: Steering (130), Suspension (12)

With the car parked

On the road

Red flags

Cost if it needs work: Low to moderate. Depends on what turns out to be the source. Plus an alignment after the replacement.

Brakes

Related complaint groups: Service Brakes (84)

With the car parked

On the road

After the drive

Red flags

Cost if it needs work: Moderate. Confirm actual cost against local prices at the time of purchase.

Engine and cooling system

Related complaint groups: Engine (53), Engine and Engine Cooling (2)

Come to a cold car. A warmed-up engine hides a hard start, smoke and knocking. If the car is already warm, that is a yellow flag: ask for 30–40 minutes to let it cool. A refusal to let it cool is a red flag.

With the car parked

On the road and after

Red flags

Airbags and the VIN recall check

Related complaint groups: Air Bags (39), Seat Belts (7)

The most reliable procedure in this library — it does not depend on hearing, experience or inspection conditions.

Required procedure

Inspection

Automatic transmission

Related complaint groups: Power Train (34)

Checking the fluid level during an inspection is usually not possible — many cars need a lift, some have no dipstick at all, and Honda’s procedure differs from the rest. So this assessment is built on behavior, not on fluid.

With the car parked

On the road

Questions for the seller

Red flags

Cost if it needs work: Expensive. The most expensive of the likely assemblies; a repair is often comparable to the value of the car.

Axles and CV joints

Related complaint groups: Power Train (34)

With the car parked

On the road

Cost if it needs work: Relatively low. A good indicator of how the car has been treated overall.

The Chevrolet Impala year by year

Model year Complaints Median mileage Recalls
2010 437 74,000 4
2011 505 60,425 2
2014 (this page) 603 58,307 12

Read the mileage column down this table with care. A newer year has simply been driven less, so its median sits lower for that reason alone — the figure is censored from above by how long the cars have been on the road, not only by how they were built. The same applies to the complaint counts: an older year has had more years in which to collect them.

Where the mileage figure does compare cleanly is between different models of the same year, which have had the same time to accumulate miles.

Other Chevrolet model years

All model years